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Our Services

© 2023 by Lauren Francis Tutoring

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Privacy Policy

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What 'Personal Information' do we collect?

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To provide you our services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us through our contact form, and from other sources. Here are the types of Personal Information we collect about you:

  1. Information you provide us. When you contact us directly by any communication channel, you may provide us with Personal Information, such as name, email address, phone number, as well as personal information that you choose to include directly in your communications with us.

  2. Information we collect when you use the Services. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc

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Why do we collect personal information?

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We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our tutoring services;

  2. To provide our clients with ongoing customer assistance;

  3. To contact prospective clients who may choose to be added to our 'waiting list' if a tutoring space is not currently available.

  4. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  5. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  6. To comply with any applicable laws and regulations.

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How do we use your data?

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We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our tutoring services;

  2. To provide our clients with ongoing customer assistance;

  3. To contact prospective clients who may choose to be added to our 'waiting list' if a tutoring space is not currently available.

  4. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  5. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  6. To comply with any applicable laws and regulations

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to provide our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at laurenfrancis1@hotmail.co.uk or using our 'contact form'

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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